Frequently Asked Questions
Everything you need to know about bringing timeless greenery into your home.
Our Trees
Are your olive trees real or artificial?
Our olive trees are artificial, designed to bring
the beauty of greenery into your space without
the ongoing maintenance of live plants.
Are white pots included?
Yes, a white pot is included with each tree,
as specified in the product listing.
Do artificial trees require maintenance?
Artificial trees do not require watering or pruning.
Occasional dusting helps keep them looking their best.
How do I choose the right tree size?
Explore our Shop by Tree Size collection to find
the perfect tree for your space.
Can I use the trees outdoors?
Please check the individual product specifications
for outdoor suitability and UV resistance.
Do the trees require assembly?
Please refer to the individual product instructions
for assembly details.
Shipping & Delivery
Where do you deliver?
Please refer to our Shipping & Returns page
for our current delivery coverage.
How long does delivery take?
Delivery times vary depending on your location
and shipping service. Please check our
Shipping & Returns page for further details.
Will I receive tracking information?
Tracking information will be provided where
available once your order has been dispatched.
Returns & Support
Can I return my purchase?
Please review our Shipping & Returns policy
for return conditions and eligibility.
How can I contact you?
Our team is happy to help with product questions
and order enquiries. Contact us through our
Contact Us page.